At Lumivio Design, each item is made especially for you. Because of this, we aim to ensure transparency and fairness in our returns and refunds process.
1. Returns
As our products are made to order, we do not accept returns or exchanges due to change of mind, incorrect size selection, or personal preference.
We encourage customers to carefully review product descriptions and size guides before placing an order.
2. Damaged or Defective Items
If your item arrives damaged, defective, or misprinted, please contact us within 30 days of receiving your order.
To process your claim, we may ask you to provide:
- Your order number
- Clear photos showing the issue
Once the issue is confirmed, we will offer a replacement or a refund at no additional cost.
3. Lost Orders
If your order is lost in transit, please contact us within 30 days after the estimated delivery date. We will investigate the issue and arrange a replacement or refund where appropriate.
4. Refunds
Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.
5. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
keltoum.11.07@gmail.com